← Go Back
Effective Date: January 1, 2025 | Last Updated: April 2025
Welcome to Travellingoo. These Terms and Conditions ("Terms") govern your use of our mobile application, website, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1 Eligibility
To use the Travellingoo Service, you must:
- Be at least 18 years of age (or the age of legal majority in your jurisdiction).
- Have the legal capacity to enter into binding agreements.
- Not be barred from using the Service under applicable law.
- Provide accurate and complete registration information.
2 User Accounts
When you create an account, you agree to:
- Provide accurate, current, and complete information.
- Maintain the security of your password and account credentials.
- Promptly update your account information if it changes.
- Accept responsibility for all activities that occur under your account.
- Notify us immediately of any unauthorized use of your account.
Travellingoo reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.
3 Bookings & Payments
When you make a booking through the Service:
- You agree to pay all charges associated with your booking at the displayed rates.
- Prices may vary based on demand, route, vehicle type, and applicable taxes.
- Payment is processed through our secure third-party payment providers.
- You authorize us to charge your selected payment method for the total booking amount.
- Additional charges (tolls, waiting time, route deviations) may apply and will be communicated where possible.
Note: Travellingoo acts as an intermediary between customers and vendors. The service contract for transportation is between you and the vendor.
4 Cancellation & Refunds
Cancellation and refund policies are as follows:
- Free cancellation: Cancellations made within the allowed time frame (as shown during booking) may be eligible for a full refund.
- Late cancellation: Cancellations made after the free cancellation window may incur a fee.
- No-shows: Failure to appear for a booked ride will result in no refund.
- Service issues: If a vendor fails to provide the booked service, you may be eligible for a full refund.
Refunds are processed to the original payment method within 5–10 business days. For refund disputes, please contact support@travellingoo.com.
5 User Conduct
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law.
- Interfere with or disrupt the Service or its servers/networks.
- Attempt to gain unauthorized access to any part of the Service.
- Use automated systems (bots, scrapers) to access or interact with the Service.
- Harass, threaten, or harm other users, vendors, or Travellingoo staff.
- Provide false, misleading, or fraudulent information.
- Impersonate any person or entity.
6 Intellectual Property
All content, trademarks, logos, and intellectual property associated with the Service are owned by or licensed to Travellingoo. You may not:
- Copy, modify, or distribute any part of the Service without written permission.
- Use Travellingoo's trademarks, logos, or branding without authorization.
- Reverse-engineer, decompile, or disassemble any software used in the Service.
You retain ownership of any content you submit through the Service (reviews, photos, etc.) but grant Travellingoo a non-exclusive license to use, display, and distribute such content in connection with the Service.
7 Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided "as is" and "as available" without warranties of any kind.
- Travellingoo does not guarantee the accuracy, reliability, or availability of the Service.
- Travellingoo shall not be liable for indirect, incidental, special, consequential, or punitive damages.
- Travellingoo's total liability shall not exceed the amount paid by you for the specific booking giving rise to the claim.
Travellingoo is not responsible for the acts, omissions, or conduct of any third-party vendor or service provider.
8 Indemnification
You agree to indemnify, defend, and hold harmless Travellingoo, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to:
- Your use of the Service.
- Your violation of these Terms.
- Your violation of any rights of a third party.
- Any content you submit through the Service.
9 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction. Any disputes arising from or relating to these Terms or the Service shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration or litigation in the appropriate courts of the applicable jurisdiction.
10 Modifications to Terms
Travellingoo reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.