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Effective Date: January 1, 2025 | Last Updated: April 2025
At Travellingoo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1 Information We Collect
We collect information to provide and improve our Service. The types of information we collect include:
Personal Information:
- Name, email address, and phone number when you create an account.
- Payment information (processed securely through our payment providers).
- Profile photo and travel preferences (if voluntarily provided).
Usage Information:
- Device information (device type, operating system, unique device identifiers).
- Log data (IP address, browser type, pages visited, time spent on pages).
- Location data (when enabled, to provide location-based services and ride matching).
Transaction Information:
- Booking details (pick-up/drop-off locations, dates, vehicle type).
- Payment transactions and receipt history.
- Communications with vendors and support teams.
2 How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Service.
- To process bookings and facilitate transportation services.
- To communicate with you about bookings, updates, and promotions.
- To ensure safety and security, including fraud prevention.
- To comply with legal obligations and resolve disputes.
- To personalize your experience and provide relevant recommendations.
- To analyze usage patterns and improve our platform's performance.
3 Information Sharing & Disclosure
We may share your information in the following circumstances:
- With Vendors: Booking details necessary to fulfill your ride or service request.
- Service Providers: Third-party companies that assist in operating our platform (payment processing, hosting, analytics).
- Legal Requirements: When required by law, regulation, or valid legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice).
- With Your Consent: When you explicitly authorize us to share your information.
We never sell your personal data to third parties for their marketing purposes.
4 Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest.
- Regular security assessments and vulnerability testing.
- Access controls and authentication mechanisms for internal systems.
- Secure payment processing through PCI DSS-compliant providers.
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Active accounts: Data is retained as long as your account remains active.
- Deleted accounts: Personal data is permanently deleted within 30 days of account deletion, except where retention is required by law.
- Transaction records: Retained for 7 years for tax and legal compliance.
- Usage analytics: Anonymized data may be retained indefinitely for analytical purposes.
6 Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal exceptions).
- Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to processing of your data for specific purposes.
- Withdraw Consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, please contact us at privacy@travellingoo.com.
7 Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
8 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.