Delete Account – Travellingoo

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At Travellingoo, we respect your right to control your personal data. This page explains how you can delete your account and what happens to your data when you do.

1 How to Delete Your Account

You can request account deletion through either of the following methods:

Option A – In-App Deletion (Recommended)

Open the Travellingoo app on your device.
Go to Profile → Settings → Delete Account.
Follow the on-screen prompts to confirm deletion.

Option B – Direct Web Deletion (Credentials Verified)

If you cannot access the app, enter your registered email address and password in the form below to verify your ownership and immediately delete your account.

2 What Happens to Your Data

When your account is deleted, your data is handled as follows:

Data Type	Status
Profile information (name, email, phone)	Deleted
Login credentials & authentication tokens	Deleted
User preferences & settings	Deleted
Wishlist & saved items	Deleted
Reviews & ratings	Deleted
Support ticket history	Deleted
Completed ride receipts & transaction records	Retained
Financial invoices (for tax & legal compliance)	Retained
Records required by applicable law	Retained

            Note: Retained data is stored securely, accessed only for legal/compliance purposes, and deleted automatically once the retention period expires.
        

3 Processing Timeline

In-App & Web form requests: Account deletion and token revocation are executed immediately upon valid password verification.
Retained legal/transactional records are securely archived as required by law.

4 Can Deletion Be Reversed?

Once your account is permanently deleted, the action cannot be reversed. You will need to create a new account if you wish to use Travellingoo again.

            Warning: Please ensure you have downloaded any receipts or invoices you need before requesting deletion.
        

Delete Account via Credentials

Enter your registered email address and password to verify your account and proceed with deletion.